Our Warranty & Care

Lifetime Warranty and Care

At Tonozzi & Co., we are committed to excellence in the quality and craftsmanship of our jewelry. We proudly offer a lifetime warranty against any manufacturing defects for all our pieces. Please note, this warranty does not cover damage due to wear and tear. If you encounter any issues with your jewelry, please contact one of our representatives for an evaluation. Each engagement ring order comes with an appraisal to facilitate insurance coverage for accidental damage, ensuring extra protection for your valuable investment.

Evaluation and Repair Process

A $50 deposit is required for shipping and evaluating your jewelry to determine if it qualifies for our warranty coverage. This deposit is fully refundable if the issue is deemed a manufacturing defect. If the damage is not related to manufacturing but is repairable, we will provide a repair quote. If you choose to proceed, the deposit will be applied to the repair costs. Should you decide against the repair, your piece will be returned, and the deposit will be applied to the evaluation and shipping costs.

Warranty Coverage Details.

Damage due to wear and tear, chemical exposure, or immersion in pools and hot tubs. Normal wear that may cause precious metal, especially prongs, to wear down over time. Damage from everyday wear, or prongs catching, wearing out, or bending. Additional Warranty Conditions Work performed by third-party jewelers will void this warranty. To remain eligible for warranty, jewelry must not be exposed to harmful conditions or unreasonable force, must be stored and handled correctly, and should be cleaned as instructed. The jewelry must be in possession of the original purchaser as this warranty is not transferable. International orders are asked to cover the cost of shipping / taxes and duties

Commitment to Quality

Tonozzi & Co. stands behind every piece of jewelry with a dedication to sustainability and ethical practices. Our lifetime warranty supports your journey with us, ensuring your treasured piece remains as beautiful as the day it was bought. If you have any questions about our warranty or care instructions, do not hesitate to reach out.

Stones under 0.10ct: If these stones fall out due to a manufacturing defect, we will replace them free of charge. Clients are asked to cover the cost of insured second-day air shipping.

Resizing: One free resizing is available within the first 100 days of purchase.

Annual Maintenance: Up to four annual cleanings and prong checks are recommended to ensure all stones are secure. Clients cover the cost of second-day insured shipping. Following this maintenance schedule ensures that stones under 0.10ct are covered by the warranty.

Exclusions 

This warranty does not cover: Replacement of the center stone.