At Tonozzi & Co., we take great care in crafting and delivering your meaningful pieces. We understand how important timely and secure delivery is for your special moments. Below you’ll find all the details about our shipping process.

1. Order Processing Time

• Standard orders are processed within 2–5 business days after payment is confirmed.

• Custom-made or personalized items (including engraved wedding rings and custom engagement rings) require additional production time of 7–14 business days before shipping.

• Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

Please Note:
Delivery times are estimates and may vary based on location, customs processing times (for international shipments), and external factors beyond our control.

3. International Shipping

• We proudly ship worldwide.

• International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility.

• Customs clearance procedures may cause delays beyond our original delivery estimates.

4. Shipment Confirmation & Tracking

• Once your order ships, you will receive a shipping confirmation email with your tracking number.

• Tracking information may take up to 24 hours to update.

5. Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.

• We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

• If you notice an error, contact us immediately at info@tonozzico.com.

6. Lost or Damaged Shipments

• If your shipment is lost or arrives damaged, please contact us within 7 days of delivery.

• We will work with the carrier to resolve the issue or arrange for a replacement.

7. Special Notes for Wedding and Engagement Orders

Because our rings often celebrate once-in-a-lifetime moments, we recommend ordering well in advance of your proposal or wedding date to allow for any unexpected shipping delays.

8. Contact Us

For any questions regarding your shipment, please reach out to our Customer Support Team:

Email: info@tonozzico.com
Phone: (877) 277-2557
Live Chat: Available during business hours.

Thank You

At Tonozzi & Co., we are honored to be part of your love story. Thank you for trusting us to create and deliver something truly special.